The State of Customer Engagement in 2026

Date: Thursday, March 5
Time: 2 pm ET / 11 am PT

As technology advances and consumer behavior and preferences shift, where is AI actually moving the needle, and where it might be accidentally building a wall between you and your customers?

Join us as we uncover key trends for marketers in 2026, based on a survey of over 2,200 marketing leaders and analysis of 6 billion data points spanning more than 750 brands.

You’ll come away with:

The top three trends shaping customer engagement in 2026
How AI efficiency is being paired with a human touch to enhance customer experiences
Insights and examples from leading brands that are getting it right

Presenters

Pranay Jain

Vice President of Market Strategy, Braze

Mallory Friese

Senior Director, Content Marketing, Braze

Moderator

Peter Allen Clark

Senior Editor, EMARKETER

*Speakers subject to change

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The State of Customer Engagement in 2026

Presented by:

Date: Thursday, March 5 Time: 2 pm ET / 11 am PT

You’ll come away with:

Presenters

Pranay Jain

Vice President of Market Strategy, Braze

Mallory Friese

Senior Director, Content Marketing, Braze

Moderator

Peter Allen Clark

Senior Editor, EMARKETER

Register Now

Register Now

Date: Thursday, March 5
Time: 2 pm ET / 11 am PT