From Metrics to Meaning: Building Trust Through Customer Insight

Date: Thursday, Nov. 6, 2025
Time: 2 pm ET / 11 am PT

As customer expectations rise and channels multiply, the challenge isn’t just tracking performance—it’s understanding what truly drives connection. Join our guest from Adobe and Michael Kors’ parent company Capri Holdings for a Tech-Talk Webinar on how leading brands are closing the gap between what customers do and what they actually value.

You’ll learn:

How brands are aligning operational metrics with customer-first strategies.
Ways AI-driven analytics are sharpening marketing performance.
Practical, proven tactics to build trust and deliver measurable impact.

Presenters

Marta Frattini

Director of Industry Strategy and Marketing – Retail,
Adobe's Digital Strategy Group

Manuel Neto

VP, Global Analytics & Data Science,
Capri Holdings Limited

Moderator

Chris Wood

Analyst, Media Content, EMARKETER

*Speakers subject to change

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