Infopack: Customer Experience 2025

Trends, Technology, and Tactics Shaping CX

Key stat: Less than 20% of consumers have a favorable attitude towards the use of chatbots for customer service, according to research from CivicScience.

How are consumer expectations around customer experience and the technology that powers it evolving? In our new visual analyst report, dive into the latest data and trends defining customer experience.

You’ll discover:

How CX pros are measuring the success of customer journeys
The digital experience KPIs most important to marketers
What customers expect in AI and chatbot interactions
Customer service preferences by generation

29 pages

Download Now

* First Name:

* Last Name:

* Business Email:

* Company:

* Job Title:

* Country:

* Company Size:

Sign me up for the EMARKETER Daily newsletter, a daily briefing on digital marketing and media trends. It also includes the EMARKETER FYI.

By clicking "Submit," you agree to receive marketing emails from EMARKETER and LiveRamp; and you consent to EMARKETER sharing your registration information with LiveRamp. You also accept EMARKETER's Terms and Privacy Policy. Learn about LiveRamp's privacy practices here.

Infopack: Customer Experience 2025

Compliments of

Trends, Technology, and Tactics Shaping CX

You’ll discover:

Download Now

Download Now