The Power of Trust and Emotions in Building Customer Loyalty

Created in partnership with  Bloomreach

New research shows why making connections is key to forging lasting relationships


More than half of marketers surveyed by EMARKETER and Bloomreach (58.4%) identified emotional connections as the most effective driver of customer loyalty.

Customer loyalty is declining, and it will take far more than slashing prices to reverse this trend. Download our report, “The Power of Trust and Emotions in Building Customer Loyalty,” created in partnership with Bloomreach, to discover how trust, emotional intelligence, and brand experience work together to create lasting customer relationships.

You’ll learn:

  • Why earning trust requires a multifaceted (and multichannel) approach
  • How emotional intelligence drives lifetime value
  • Ways personalization boosts retention
  • Which post-purchase experiences are key to fostering loyalty

Download Now

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Download Now

By clicking "Submit," you agree to receive marketing emails from EMARKETER and Bloomreach; and you consent to EMARKETER sharing your registration information with Bloomreach. You also accept EMARKETER's Terms and Privacy Policy. Learn about Bloomreach's privacy practices here.

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